About Oneglobal

On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.

We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page.

As part of our continued growth, we are seeking an experienced individual to join our team on a 15-month fixed-term contract. This position plays a key role in driving business improvements by analysing business processes, identifying opportunities, gathering and documenting requirements, and supporting the successful delivery of change initiatives globally.

This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in a similar role and will be passionate about delivering proactive solutions for the business.

Based in our London office, this role will work collaboratively with key internal stakeholders to ensure business requirements are thoroughly understood and translated into effective solutions. The position will support improvements in operational efficiency, enhance client experience, and enable business growth while ensuring compliance with regulatory obligations. A key focus of the role will be requirements gathering, process mapping, and UAT support as part of the OpenTWINS system migration.

The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.

• Engage with stakeholders across the business to understand operational challenges, opportunities, and business objectives relating to the OpenTWINS migration and other change initiatives

• Elicit and document business, functional, and non-functional requirements using techniques such as workshops, interviews, and process observation

• Ensure requirements are clearly defined, measurable, unambiguous and aligned to business goals (e.g. business requirements documents, user stories, and process maps)

• Analyse existing business processes and identify opportunities for improvement, standardisation, and automation

• Conduct gap analysis to assess differences between current and future-state (OpenTWINS) processes, defining requirements and actions needed to bridge identified gaps

• Support data migration activities, including source-to-target data mapping, data cleansing and validation requirements, and data quality checks

• Support UAT planning and execution: write test cases and scripts, coordinate testing, and track defects through to resolution

• Recommend solutions that improve efficiency, reduce risk, and enhance service delivery

• Support continuous improvement initiatives across the organisation

• Contribute to change management and business readiness activities, including training materials, user guides, and stakeholder communications

• Act as a trusted advisor to operational teams and subject matter experts, and as liaison between the business and technical/delivery teams, including the OpenTWINS vendor

• Assist in defining system requirements, business rules, and workflow configuration

• Ensure solutions comply with FCA requirements and internal governance standards

• Assess the operational and regulatory impacts of proposed changes

• Support the Project Manager with RAID log maintenance and project reporting as required

• Knowledge of the London (re)insurance Market

• Strong process improvement and problem-solving skills

• Experience mapping and improving business processes (e.g. using BPMN, Visio, or similar tools)

• Strong requirements gathering, analysis, and documentation skills, including business requirements documents, user stories, functional specifications, and traceability matrices

• Ability to translate complex business issues into practical solutions

• Experience supporting project delivery and change initiatives, ideally including system implementation or migration projects

• Experience of data mapping and migration analysis, and supporting UAT planning, test case writing, and defect management

• Knowledge of, or experience with, Lloyd's/London market systems and processes; direct exposure to OpenTWINS or a comparable policy/claims administration platform is highly desirable

• Strong stakeholder management and communication skills

• Recognised business analysis qualification (e.g. BCS International Diploma in Business Analysis, or IIBA CBAP/CCBA/ECBA) desirable

• Proficient in Microsoft Excel, Word, PowerPoint, and Teams

• Ability to manage multiple priorities and work effectively in a fast-paced environment

• Experience with data analysis, reporting, and business intelligence tools (e.g. Power BI, SQL)

• Familiarity with Agile/Scrum ways of working advantageous

Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.

Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.