Client Services Associate
Client Services Associate
About Us
On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.
We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page.
Job Purpose
We have a fantastic opportunity for an enthusiastic individual to join our Binding Authority team within the overall Non-Marine Client Services function. The team operate in a fast-paced, client facing and dynamic environment with a clear focus on delivering client excellence globally. Our Client Services team is growing due to the expanding nature of our business internationally and this role is based in our London office on a permanent basis.
This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in a technical support role, with Binding Authority experience preferred, and will be passionate about providing excellent technical knowledge and understanding to deliver proactive solutions to clients. The role will provide the opportunity to be embedded into the relevant Broking teams with client interaction. The role will also involve providing accurate and timely creation of client and market documentation with particular focus on bordereaux and statistics.
Key Accountabilities
- Provides global broker support to the broking team, preparing renewal statistic/documentation ready for market placement
- Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge
- Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation
- Produce monthly bordereau and statistics, including loss ratios, earned to incurred, Triangulations and Profit Commissions
- Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
- Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy
- Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage
- Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
- Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
- Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction
Skills & Knowledge
- Intermediate knowledge of the (re)insurance market in order to address client and technical issues
- Good communication and interpersonal skills
- Accurate and good attention to detail
- Demonstrate a good understand of global market dynamics and how this impacts on existing and potential clients
- Work within agreed procedures and processes
- Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines
- CII qualified or working towards CII qualification
- Team player and willing to work flexibly and assist colleagues as required
- Intermediate Microsoft Excel knowledge is essential
- Experience of using DCOM, Atlas, PPL Next Gen & Whitespace is highly desirable
Our goal
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.
Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.
- Department
- Client Servicing Processing
- Locations
- London
- Remote status
- Hybrid Remote
London
One team united by shared values
Oneglobal’s HQ is in London and we have local teams on the ground around the world. But wherever we are, we operate from the same set of values. In fact, having the right kind of values is more important to us than having all the resume boxes ticked. So, while relevant experience may get you an interview, being one of us is what will get you the job.
These are the values that make us Oneglobal:
Loyalty. We believe in long term relationships. We’re loyal to our clients, loyal to the principles of broking and loyal to each other. We’re apolitical. We don’t score cheap points. We support each other, root for each other, and above all focus all our collective efforts on helping our clients succeed.
Connecting. Our business is about bringing people, ideas, technology, risk and capital together in the optimum way. We collaborate and engage to figure out how best to fit together all the pieces of the insurance jigsaw.
Openness. We behave in a way that is transparent. Openness means we see opportunity where others might not. It means being curious about people and asking lots of what if questions. And it’s about having easy access to each other where anyone can speak to anyone else.
Accountability. What we do day-in day-out has to stack up to scrutiny. We own our decisions. If something isn’t quite right, we won’t do it. Reinvigorating broking requires high levels of professionalism and integrity. Because it’s not just about leading the client to better solutions, it’s about leading the industry.
Growing together. We like growth. It signifies we’re doing it right. It shows that what we do gets results for our clients. It means they’ve become more resilient. It strengthens the bonds of loyalty and brings us all the rewards of a job well done. And it’s about recognising that nobody succeeds on their own.
About Oneglobal
Oneglobal Broking Limited is registered in England and Wales under company registration number 05969551. Registered office: 30 St Mary Axe, London, EC3A 8BF
Oneglobal Broking Limited is authorised and regulated by the Financial Conduct Authority under registration number 311657
Client Services Associate
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